Q Are you distributor or manufacturer?
We are manufacturer. NOVA was established in 1997, one of the largest integration enterprise for smart logistics system and automated warehouse system. Business scope covers planning, design, manufacture, installation, maintenance and consulting services.
Q What’s your trading terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. 2) Lead time: normally in 15-35 days after deposit received. 3) Sample policy: samples are always available for each model. Samples can be ready in 7-15 days once payment received. 4) Shipping port: Shanghai / Nanjing China. 5) Discounts: we offer good discount for large quantity.
Q How I can delivery my goods?
1) Sea freight: we will update sea freight once we know your sea port where goods will be delivered. 2) Agent designated by client: please tell us the contact detail of your shipping agent and we will arrange to deliver the items.
Q What is your service?
1) Your inquiry related to our products or price will be replied in 12 hours. 2) Well-trained and experienced staffs to answer all your inquiries in fluent English. 3) OEM & ODM, any your customized racking we can help you to design product. 4) We have very experienced professional engineers to make best solutions. 5) Warranty: 10 years warranty, the broken parts will be replaced and sent to you.
Q How to purchase your product?
Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping
Q May I know the status of my order?
Yes. We will send you information and photos at different production stage of your order. You will get the latest information in time.
